About

About

Shoko is a Design Lead at frog, part of Capgemini in London, working across complex digital products and services. Her practice spans experience strategy, interaction design, design systems, visual design and hands-on delivery.

Shoko Kume, Product Design Lead.

Background

Her experience spans financial services, healthcare and enterprise environments, often within highly constrained settings where compliance, security and governance shape the design space. She is skilled at turning those constraints into clear, practical decisions and coherent product experiences.

Combining strategic product thinking with a strong visual design foundation, Shoko brings both direction and craft to the work. She helps teams navigate ambiguity, build scalable products and raise the quality of delivery. Shoko is passionate about mentoring and developing design teams, fostering a culture of collaboration, curiosity and continuous learning.

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Key skills and capabilities

With a focus on clarity, usability and accessibility whilst beautifully executed.

  1. Technical / Product

    Product strategy, Complex workflow design, AI-enabled design workflows, Interaction design, Design systems, Accessibility and inclusive design

  2. Organisational

    Design leadership, Cross-functional collaboration, Product shaping, Independent problem solving, Stakeholder alignment

  3. Methodological

    Discovery and definition, Experience principles, AI-assisted synthesis, Service and systems thinking, Consumer Duty / regulated design

  4. Industries

    Financial services, Life Science / Healthcare, Enterprise, Energy, Aviation, Manufacturing, Hospitality, Data/Telecommunications


Education, Training & Certifications

  • BA, Art & Design, Science of Design, Musashino Art University, Tokyo, Japan
  • NVQ Certificate in Team Leading
  • Capgemini L1 & L2 Industry Certifications - Tech & Digital
  • EU Patent in Healthcare and Food fields